Can I send calls directly to voicemail?
Yes! Please see the instructions listed under "What are call answering rules?" To configure this, you would select forward my calls, then select voicemail under the forward to dropdown.
Is Teams as reliable as our current system?
Yes, Teams is as reliable as our current Mitel phone system, if not more so.
How does teams handle multiple extensions?
With our current Mitel phone system, some users may be used to having multiple numbers ring their phone. Teams can offer calling queues, and configurable call delegation settings, which can allow for a similar experience, however it is not exactly the same as many are used to. At the transition time for your department, [...]
Do I need to install the Teams client on my smartphone or personal device?
You are not required to install Teams on any of your personal devices, however you may if you would like to. There are quiet hour settings available in the Teams app that allow you to restrict when you receive Teams notifications on that device.
How do I access Voicemail now?
After May 11, all voicemails will be delivered to your Teams account. This will show up in the Teams app, and as an email to your Inbox. They will also both be transcribed to text, as well as including the original recording. You will still be able to access your old voicemails until the [...]
What are call answering rules?
Previously, if you wanted your phone number to ring another person, or ring longer before going to voicemail, you had to make a request to IT to change that. Now with Teams, these options are available to you directly in the app! To configure your call answering rules, follow the below steps: 1. Launch [...]
How do I record a voicemail greeting?
With Teams voicemail, you have two options for your voicemail greeting: Record a greeting like normal Type out a greeting for Text to Speech With Teams, it can utilize your Outlook calendar status (Available/Out of Office) to dynamically pick which greeting to use. It would be best to record both greetings, and set your [...]
What do I need to do?
The only action you will need to take on your own is recording (or typing out) your voicemail greeting. See our instructions for how to do this listed under "How do I record a voicemail greeting?" IT will contact you when it is time to migrate off your desk phone.
When are these changes happening?
Voicemail will be re-routed to Teams starting on May 11. Access to the old voicemail system (dialing in, voicemail.trnty.edu, and the app) will be disabled on June 3. You may migrate fully to Teams early upon request. You will be migrated to Teams from your current desk phone over the summer, and before the [...]
What is changing?
Over the summer, IT will be migrating away from our current Mitel phone system over to Teams Calling. What this means for you, is that the majority of Mitel phones on campus will be going away in favor of a dial pad directly in Teams! Similarly, the current voicemail system will be going away [...]